FAQ – Haunts Fashion
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FAQ

I have read the size charts and notes, but am still unsure what size I should order?

Any further sizing inquiries can be emailed to Sarah Haunts at info@hauntsfashion.com, including requests for custom sizing.

If you are a local customer, you are welcome to email Sarah to book a private fitting appointment to try on collection pieces at her studio. Phone appointments can be booked as well, if this is your preferred mode of communication.

 

How long until my order is shipped?

Please allow up to five business days for orders to be shipped. Due to the handmade, small batch aspect of the Haunts label, certain sizes for specific items are made to order. If you need an item shipped out sooner than this, please include a note with your purchase. It is extremely likely a request for rush shipping can be accommodated.

Speed of shipping depends on method selected upon check out.

 

Can I pick up my order instead?

Yes, email Sarah Haunts directly at info@hauntsfashion.com to book an appointment at the studio in Oakville, Ontario.

 

I am in need of a custom dress for an event.

Haunts Fashion also extends to custom dressmaking services, including prom, bridesmaid, and wedding dresses. Contact Sarah Haunts directly via email to book a free consultation or to receive more information.

 

Where can I buy shop Haunts?

 Haunts collection pieces are currently available online and at Grey Clothing in Burlington, Ontario. Haunts Fashion also participates in pop-up shopping events, follow on Instagram or Facebook to stay in the loop for upcoming appearances (buttons located in footer menu).

 

I have received my order, but I chose the wrong size.

Not a problem! Send the garment back to exchange for a different size, or your garment can be custom altered to suit your needs. 

 

What is the return/exchange policy?

Refunds are accepted within 10 days of delivery, if the garment has not been worn or damaged. If a garment has had any custom tailoring or sizing, a refund is not guaranteed but can be discussed.